FAQ

1. What materials are used in your jewellery?

Our jewellery is handcrafted using a combination of sterling silver and gold-plated elements. Material details are listed on each product page.

2. Is your jewellery handmade?

Yes. Every piece is individually handcrafted by skilled artisans, making each item unique in its character and finish.

3. How should I care for my jewellery?

To keep your jewellery looking its best, store it in a dry place, avoid contact with perfumes and chemicals, and clean gently with a soft cloth after wear.

4. Do you offer international shipping?

Yes, we ship to a range of international destinations.

5. Can I return or exchange an item?

If you are not completely satisfied with your purchase, please contact us within the specified return period.

6. Do you offer gift packaging?

Yes. All jewellery is presented in elegant packaging, making it ideal for gifting on special occasions.

7. Can I contact you with questions before placing an order?

Absolutely. We are always happy to help. Please use the Contact Us page and we will respond as soon as possible.

8. Is your jewellery suitable for gifts and special occasions?

Absolutely. Our handcrafted jewellery makes a meaningful gift for birthdays, anniversaries, weddings, graduations, Mother's Day, Christmas, and other special occasions. Whether you are looking for an elegant pair of earrings, a statement necklace, a timeless bracelet, a distinctive ring, or a unique brooch, our collections offer pieces designed to celebrate life's memorable moments. All jewellery is presented in elegant packaging, ready for gifting.

9. What types of jewellery do you offer?

Our collection includes necklaces, earrings, bracelets, rings, bangles, brooches, and statement pieces. Each design is handcrafted using sterling silver and gold-plated elements, combining contemporary artistry with timeless elegance.

Return Policy: We accept returns within 7 days of purchase, provided the jewellery is unused, unworn, and returned in its original condition and packaging. Instead of a cash or card refund, we will issue a voucher that can be used towards your next purchase.

Still Have Questions?

If you have any questions about our collections, materials, orders, or a specific piece of jewellery, we would be delighted to assist you. Please visit our Contact Us page and we will respond as soon as possible.

Thank you for choosing Tilah Jewellery